Collaboration with CISCO provides access to the ideal blend of cloud and on-premises platform options with a singular UX allowing clients to migrate at their own pace
Contact Center
Give your employees the right call center solutions to manage your inbound, outbound communications geared towards performance and productivity
Multi-level IVR
Integrate the latest call center technologies personalized to meet unique business demands
Scale Quickly
Convenient setup with options to customize the call flow and personalize virtual numbers
Manage Workforce
Sync calls of a remote workforce from multiple locations in real-time and record conversations
Drive Client Experience Innovative Contact Center Solutions
Risk losing the future of your business when you miss updating your contact center software. With success depending on exceeding customer expectations at every client touchpoint, it is imperative to use a contact center platform that drives your team to manage customer requests seamlessly across channels.
JBS’s contact center solutions are designed to use AI-powered technologies by partnering with the giants of the industry like CISCO. Be it voice or digital, the system uses a combination of chat and voice bots along with human agents that enables businesses to respond to client queries more efficiently.
Give your workforce access to the right tools that allow them to remain productive and efficient. JBS is the leading contact center solutions provider in Jordan.
Key Capabilities
Our flexible and open system architecture enables personalization and customization with seamless application integrations offering exceptional user experiences
Customer and agent experiences powered with AI technologies provide in-depth and intelligent analysis with real-time insights into the client’s journey with the business
Speed and consistency in contact center solutions supported with access to accurate information streamlines customer communication
Increase productivity and operational efficiencies with deployments over hybrid platforms at affordable costs and improve customer experiences
Our Contact Center Solution Partner
We partner with some of the world’s leading names in the IT industry to bring you the latest technology and cutting-edge solutions.
