Jordan Business Systems (JBS) has been awarded certification in the new Cisco Customer Experience Specialization program, the first Cisco Gold Partner in Jordan and Palestine to do so. The program allows the company to further develop its customer focus strategy by qualifying certified professionals, utilizing Cisco resources and applying the customer experience lifecycle model. This will guarantee a successful journey with customers in solving their business challenges and achieving their business objectives.
“We at JBS strongly believe that customer satisfaction is a key success factor for our business growth. Customer satisfaction for SI companies like ours will not happen without having a distinguished team equipped with skills, knowledge and agility, so many thanks to the great JBS team,” said Nazim Alasasfeh, JBS Deputy General Manager.
“This achievement will help the company to scale up its customer focus strategy with a more structured process, following world standards, and act as a key brand differentiator to boost our positioning in the market.”
A Cisco Partner for more than 15 years, JBS has achieved highly valued certifications, participated in several specialized programs and won several awards. The company has been a leader for introducing Cisco new technologies to the Levant region, starting with the first IP telephony implementation in Jordan, followed by the first Cisco contact Centre in the Middle East, and lately JBS was the first Partner to successfully deploy Application Centric Infrastructure (ACI) and Software Defined Access (SDA) projects in Jordan.
With a distinguished track record in delivering challenging projects, JBS has proved its customer focus strategy over the past years. As a system integrator, the company provides unmatchable value to its customers. This starts with anticipating their needs, utilizing the solutions’ different components integrally, and getting the best value from the provided solution to achieve optimum customer business values, through 24×7 technical support services.